LEGAL REFERENCE

Your privacy matters at pisang123

We've built this privacy policy to be straightforward: we collect only what we need to run your account, process your DANA, OVO, GoPay and QRIS payments, and keep...

Account SecurityPayment ProtectionData EncryptionTransparent PracticesYour Control
pisang123 Your privacy matters at pisang123

Our privacy posture and jurisdictional scope

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy questions? We're here

Email Support Reach our data protection team at [email protected] with any questions about how we handle your information or your account data.
Account Settings Log into your pisang123 account to review, update or download your personal data. Your dashboard shows what we hold and when it was last changed.
Live Chat Our support desk can walk you through your privacy rights, data deletion requests and account recovery options in real time.
EDITORIAL CLARITY

Why this privacy policy is built for you

Encryption Standard

All data moving between your device and our servers uses SSL/TLS encryption. Payment details never touch unencrypted channels.

Third-Party Audit

We commission annual security reviews from independent compliance firms to verify our data handling and system integrity across lobbies.

Payment Processor Vetting

DANA, OVO, GoPay and QRIS partners we work with meet international payment security standards before they see any of your data.

No Data Brokerage

Your account activity, login history and payout records remain within pisang123. We don't licence or sell behavioural data to marketing firms.

Transparent Retention

We keep transactional records for five years where law requires, then purge. You can request deletion sooner through your account.

GDPR-Aligned Rights

Even outside GDPR scope, you retain rights to access, correct, port and delete your personal information on request.

Consistency across all pisang123 pages

Terms & ConditionsOur terms define account rules and lobby conduct. Privacy policy complements terms by covering only data handling, not gameplay or payout mechanics.
Cookie PolicySeparate document outlines tracking pixels, session cookies and analytics we use to improve your lobby experience and detect fraud patterns.
Responsible Play StatementDistinct from privacy policy, this covers account limits and support resources. Privacy policy does not govern gameplay behaviour tracking.
Payment Security AddendumDetailed payment-processor agreements sit alongside privacy policy but focus on DANA, OVO, GoPay and QRIS compliance, not personal data.
AML & KYC DisclosureWe document anti-money-laundering and know-your-customer procedures separately, though they reference identity data covered in this privacy policy.
Incident Response PlanShould a breach occur, our incident response protocol (separate from this policy) defines notification timelines and remediation steps.
Affiliate Privacy SupplementIf you refer friends, affiliate data is handled under a companion privacy notice linked in your referral dashboard, not this primary policy.

What shapes our privacy framework

Multi-Tier Access Control

Your account password, email verification and optional two-factor authentication ensure only you see your lobby, transaction history and payout records.

Session Isolation

Each time you log in, we create a temporary session token that expires after inactivity. Old sessions cannot be reused to access your account or funds.

Payment Masking

Your DANA, OVO, GoPay and QRIS identifiers are tokenized in our system. Support staff never sees your full wallet number or bank account details.

Audit Logging

Every login, deposit, withdrawal and account change is timestamped and logged. You can export your activity ledger from your account dashboard.

IP Restriction Options

You can lock your account to specific IP addresses or regions. Suspicious login attempts from new locations trigger verification prompts before access.

Data Minimization

We ask for name, email and phone only. We do not request or store unnecessary personal details, reducing your exposure if our database were ever breached.

Privacy questions answered

We collect your name, email, phone number, date of birth for age verification, and payment identifiers (DANA, OVO, GoPay, QRIS wallet references). We also log your IP address, device type and browser info for security. We do not ask for unnecessary biographical or biometric data.

We retain transactional records for five years where Indonesian law requires, then delete. Your profile data is purged within 90 days of closure unless we're legally obligated to hold it longer. You can request earlier deletion in writing.

No. We never sell or licence your personal data. We share it only with payment processors (DANA, OVO, GoPay, QRIS partners), compliance auditors and law enforcement when legally required. All partners sign confidentiality agreements.

Payment identifiers are tokenized—converted to encrypted reference codes—so our staff never stores your actual wallet or bank credentials. All transactions use SSL/TLS encryption. Payment processors themselves hold the raw data under their own security standards.

Yes. Log into your account settings and select 'Download My Data' to export everything we hold in CSV format. To request deletion, email [email protected] with your account details. We'll process deletions within 30 days unless legal retention applies.

We notify affected users within 72 hours by email. We inform relevant regulators where required by law. We offer free credit monitoring and remediation support. We conduct a full forensic audit and patch any vulnerabilities before resuming normal operations.

We use session cookies to keep you logged in and analytics pixels to measure lobby traffic and slot performance. No tracking follows you off-site. See our Cookie Policy for opt-out instructions. Essential cookies cannot be disabled without breaking login functionality.